Order Changes/Cancellation

Oops! Mistakes happen and we get it!

To make changes to an existing order please CALL the store at 205-384-5270 during business hours and we will do our best to accommodate your request.

You can also Email us but PLEASE NOTE: Sending an email does not guarantee that your order will be changed. Due to our super fast shipping, lots of orders go out before email messages get processed. We are busy bees taking care of customers and processing orders so it’s always best if you need immediate assistance to give us a call!

205-384-5270 M-F 10-5, Saturday 10-4 

For Non-urgent Assistance,  please Email us: Info@shopcarols.com



Oops! You want to Cancel an order?
Orders may ONLY be cancelled if they have NOT been processed, a $7 cancellation fee will be applied and a Store Credit will be issued. 
To cancel you will need to CALL the Store at 205-384-5270 

Please NOTE: Sending an email does not guarantee to cancel an order.  Due to our super fast shipping, most packages are sent out before emails have been processed. 

Phone Business Hours:

Monday-Friday 10-5:00 cst/ Saturday 10-4:00 cst